SHIPPING INFORMATION

Processing Time:
Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Should an item go out of stock, you will be contacted for replacement or refund options. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates:
We offer free shipping on orders $75+ or $7 flat rate within the United States.
Shipping charges for your order will be calculated and displayed at checkout.

International Shipping:
We offer international shipping to the following countries: Australia, Canada, France, Germany, Ireland, Netherlands, New Zealand, and The United Kingdom.
Shipping rates and delivery timelines vary by location and will be calculated at checkout.

Order Status and Tracking:
Once your order has shipped, you will receive an email with a tracking number. Please allow 1-2 days for the tracking information to update.

Shipping Delays:
Please note that there may be delays due to weather, postal service issues, customs clearance, etc., especially during high-volume seasons.

Online Security
Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Terms of Sale
Terms of Sale: All sales are subject to our Terms of Use and Privacy Policy posted at Terms & Conditions and Privacy Policy as well as the terms and conditions of this Return Policy, which together constitute a binding contract. Merchandise is not intended for commercial resale or export; engaging in such activities will be deemed a breach of contract. Merchandise marked "final sale" is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.

Change to Policies
We may change any of the above policies or practices at any time, which shall be binding when posted.

Questions?
If you have any questions about your order or shipping, feel free to contact us at hello@madhatterscandleco.com.

RETURN POLICY

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns:
We accept returns on candles, wax melts, car fresheners, and accessories within 5 days of delivery. Items must be in their original condition: unused and in its original packaging.

Non-Returnable Items:
The following items are final sale and cannot be returned:

• Herbal Tea Blends
  

How to Start a Return:
To initiate a return, please email us at hello@madhatterscandleco.com with your order number and reason for return. We’ll reply with return instructions.

Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

Refunds:
Once we receive your return, we’ll inspect the item and notify you. If approved, your refund will be issued to your original payment method within 5-7 business days.

Exchanges:
We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

Damaged or Incorrect Items:
If your order arrives damaged or you received the wrong item, please contact us within 3 days so we can make it right.

Need Help?
Contact us at hello@madhatterscandleco.com and we’ll take care of you.