Frequently Asked Questions

 **Please check the announcement bar at the top of the website for any current shipping announcements.**

Orders ship within 2–3 business days (excluding weekends and holidays). In Florida’s summer heat, we only ship Monday–Thursday to avoid packages sitting in hot trucks over the weekend. No one wants melted candles, right?!

 **Please check the announcement bar at the top of the website for any current shipping announcements**

Most U.S. orders arrive within 3–5 business days after being scanned in at the post office. Delivery times may vary, especially during holidays. While we do our best, shipping speed depends on the postal service. Mad Hatter’s Candle Co.™ is not responsible for delays or reroutes. Questions? Reach us at madhatterscandleco@gmail.com 

If you notice an error in your shipping address, please reach out right away so we can update it before your order ships. Once a package is on its way, we can’t make changes and aren’t responsible for orders that don’t arrive due to an incorrect address. 

We take extra care when packaging products, but occasionally accidents happen. If your order arrives in less-than-perfect condition, please contact us at madhatterscandleco@gmail.com within 72 hours of delivery. Be sure to include your order confirmation and photos of the product, the box (to show any damage), and the bottom of the box (to show the certification stamp). If this information is not provided, we cannot be held responsible for the damage. When all details are received, we’ll work with you to make it right. 

We use a blend of coconut and soy wax.  It features Honduran Coconut Wax sourced from small producers in Trujillo, combined with good ol' US-grown Soy Wax. 

Don't worry; it's actually a common occurrence with natural vegetable waxes. It's not a flaw, it's a sign of quality and authenticity.

When we proudly say ‘phthalate-free,’ it means we’ve eliminated a potentially harmful ingredient found in many mass-produced candles. Phthalates are known endocrine disruptors that interfere with hormones. Your health matters to us, and that’s a promise big candle brands can’t always make. 

We use flat braid cotton wicks; you won't find any lead wicks here! (The U.S. banned lead wicks ages ago). 

You bet! Trim your wick to about 1/4" before lighting to help your candle last longer and keep soot minimal. If the flame is ever too tall, just trim and relight. 

Scent notes are the essential building blocks that give a scent its unique personality. They fall into three categories: top notes, middle notes, and base notes.

Some wax residue near the top or middle is totally normal. It usually evens out as the candle burns down and the jar gets hotter.  Just remember to let your candle burn for 3–4 hours at a time to prevent tunneling. 

It’s usually from a long wick or a draft. Just trim your wick and keep your candle away from windows, vents, or breezes. A little smoke here and there is normal. 

That's just a carbon buildup. No worries, just trim it before relighting. 

We totally understand scent is super personal! Returns are accepted within 7 days of delivery as long as the candle is unused, unburned, and in its original packaging. Customers are responsible for return shipping costs. Once we receive and inspect the item, we’ll issue a refund for the product (shipping charges are non-refundable).

Or, if you’d rather skip the return process, candles make amazing gifts! If the scent isn’t your favorite, it might be perfect for someone else.

Safety first! As the wick gets closer to the base, the bottom of the glass gets hotter. This can lead to cracks, breakage, or damage beneath the glass. That's why it is strongly advised to burn all candles on surfaces that can handle the heat.