Frequently Asked Questions

 **Please check the announcement bar at the top of the website for any current shipping announcements.**

Once you've clicked that 'order' button, we aim to ship out your goodies within 2-3 business days (not including weekends or holidays). 

However, here in Florida, summer is no joke, and we take candle safety seriously! That's why, during the hot months, we only send packages out Monday – Wednesday to avoid your package from sitting in hot delivery trucks or warehouses over the weekend. No one wants melted candles, right? 

 **Please check the announcement bar at the top of the website for any current shipping announcements**

Most domestic orders arrive within 3-7 business days after being scanned in at the post office, but delivery times may vary (especially during the holiday season). Keep in mind, during Florida's summer months, we ship exclusively from Monday – Wednesday to prevent candle melting. While we do our best, we can't guarantee delivery times, as they depend on the postal service. We are not responsible for any delays, reroutes, or delivery hiccups. 

If you spot an error in your address after placing your order, please message us immediately so we can adjust it before shipping out!

We take extra care when packaging products, but occasionally accidents happen. If your product arrives in less-than-perfect condition, please send us a message within 72 hours of receiving your order. Include your order confirmation and pictures of the product, the box (to show any damage), and the bottom of the box (to show the certification stamp). We will work with you to rectify the issue.

The wax in our candles is a blend of coconut and soy wax.  It features Honduran Coconut Wax sourced from small producers in Trujillo, combined with good ol' US-grown Soy Wax. 

Don't worry; it's actually a common occurrence with natural vegetable waxes. It's not a flaw, it's a sign of quality and authenticity.

When we proudly declare ourselves as 'phthalate-free,' it means we've banished a potentially harmful ingredient from our products. Phthalates fall into the category of 'endocrine disrupting chemicals,' which mess with your hormones. Our customers our important to us, and your health matters! Can the mass-produced candle manufacturers provide you with such a guarantee? 

We use flat braid cotton wicks; you won't find any lead wicks here! (The U.S. banned lead wicks ages ago). 

You bet! Especially if you want them to last longer. But don't get too scissor-happy! Trim the wick to about 1/4" before lighting your candle. If you notice the wick curling into itself, a carbon mushroom, or if the flame is getting too tall, just give it a trim and relight. 

Scent notes are the essential building blocks that give a scent its unique personality. They fall into three categories: top notes, middle notes, and base notes.

Some wax residue toward the top and middle of the candle is perfectly normal; it usually catches up and evens out as it burns down. 

That's just your candle having a little moment! Make sure to trim that wick as mentioned above, and watch out for sneaky drafts from windows, doors, vents, or even people passing by. If it's not a constant smokescreen, it's no biggie. 

That's just a carbon buildup. No worries, just trim it before relighting. And remember, let the candle cool before trimming, so you don't have any wick debris taking a dip in the wax. 

I totally get that scents are personal. Unfortunately, I don't do exchanges based on fragrance preferences. But hey, candles make awesome gifts, right? If you're in love with a scent, chances are someone you know will. Check out the fragrance profiles and notes in our product descriptions to help you make your pick!

Safety first! As the wick gets closer to the base, the bottom of the glass gets hotter. This can lead to cracks, breakage, or damage beneath the glass. That's why it is strongly advised to burn all candles on surfaces that can handle the heat.